People operations that
actually work.
We build the HR infrastructure growing organizations need to run well. And when you just need the right tool for the situation in front of you, we have that too.
What B•BACKBONE Helps You Build
B•BACKBONE is a People Operations and HR infrastructure business that helps growing organizations build the systems, policies, manager practices, documentation, and operating clarity needed to scale.
People Operations Infrastructure
Build connected hiring, onboarding, policy, performance, records, technology, and offboarding systems.
Manager Support
Give managers practical expectations, tools, documentation standards, and escalation paths.
Multi-State and Global Operations
Create location-aware workflows and clear ownership for distributed workforce complexity.
Pick Your Entry Point
Everything is built to give you the structure to stop making it up as you go.
Discovery Call
20 minutes to figure out where you are and what would actually help. No pitch. Bring your real question.
The Diagnostic
A structured audit of your current people ops. We identify exactly where the gaps are, what the risks are, and what to prioritize first. You leave with a clear picture and a written action plan.
The Build
We build the actual system. Hiring process, onboarding, performance framework, policies, offboarding — whatever your org needs, built and ready to run. Scope and timeline set at kickoff.
Fractional People Ops
Embedded people ops support on a monthly retainer. For organizations that need ongoing HR leadership without a full-time hire. Available for compliance, systems management, and team advisory.
The Tool for Right Now
Not every situation calls for a full engagement. Sometimes you just need the right resource for the conversation you're about to have, the process you're trying to build, or the decision in front of you.
The Difficult Conversation Playbook for Managers
The hardest part of a difficult employee conversation isn't always knowing what to say. It's knowing what kind of conversation you're actually having.
This playbook helps you figure that out first, then walks you through 13 real workplace scenarios with guidance on what to say, how to respond when the employee pushes back, and when to bring in HR.
Does Your Org Have the Infrastructure?
Check every item that is true right now. Not aspirationally. Right now.
What It Actually Looks Like
The difference between operating on good intentions and having infrastructure.
| Running on good intentions | Running with infrastructure |
|---|---|
| Onboarding is whatever the manager remembers to cover. | Every new hire gets the same foundation, regardless of team. |
| Compensation is based on who asked and who negotiated hardest. | Pay is grounded in a written framework. You can explain every number. |
| Performance conversations happen when something goes wrong. Or not at all. | Feedback is documented, regular, and not a surprise to anyone. |
| Someone leaving is a scramble. Critical knowledge walks out the door. | Offboarding is a process. Transitions are clean and the org stays protected. |
| Nobody knows where the employee handbook is. It is probably outdated anyway. | Policies exist, are current, and people know how to use them. |
| A leave request or accommodation turns into a week of figuring it out. | The process is documented. The answer is available before the question comes up. |
For Organizations That Have Outgrown “We'll Figure It Out”
Best suited for growing businesses and mission-driven organizations, especially teams of 2–100 employees, that need stronger HR foundations but are not ready for a full internal People team.